Booking

The property known as, Little Fern Retreat is offered for holiday rental subject to confirmation by Oliver & Laura Jenkins  (the owners) to the renter (the client)

 

Bookings cannot be accepted from persons under 18 years of age. 

No bookings are valid until confirmed by us in writing (including by email). 

Once a booking is confirmed it cannot be changed unless agreed by the Owner.

 

Deposits, Balance Payments and Holiday Insurance

Upon booking a deposit of £200.00 is required to secure the booking and the balance will be due no later than 6 weeks before the holiday is due to start.
The Deposit is non-refundable
If you make a booking within 6 weeks of the start of the holiday you will be required to pay for the holiday in full at the time of booking.
The client is strongly recommended to arrange full cover travel insurance including cancellation cover.

 

The Deposit is non-refundable

The client Is strongly recommended to arrange full cover travel insurance including cancellation cover

 

Guest Cancellations 

If you cancel prior to the holiday arrival date you may be due a partial refund

The refund will depend on the amount of notice you give us before the holiday start date.

In all other circumstances, the refund will be calculated as follows:

• 21 or less days notice – No refund due
• 22-42 days notice- 25% refund (not including deposit)
• 43-56 days notice- 50% refund (not including deposit)
• 56+ days – Full refund (not including deposit)

The Clients responsibilities

You will ensure that you and all Holidaymakers will:

• act responsibly and carefully whilst at the Property, abiding by any property specific house rules and leave the Property, and all things in or at it, in the same state of repair and cleanliness as at the start of the holiday;

• the Client agrees not to act in any way that would cause disturbance to residents in neighbouring properties.

• report to the Owner any damage or breakages made during the holiday occupancy and pay for damage (wear and tear accepted);
• not smoke at the Property nor allow anyone else to smoke at the Property;
• not allow more than the maximum number of people or pets to stay at the Property as stated on the Website;
• at all times comply with any applicable laws and local or Government guidance, and ensure that no Holidaymaker or their guests (if allowed at the Property) or pets (if allowed at the Property) do anything which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance;
• not enter the Property before the stated arrival date and time and will leave the Property before the stated departure date and time;
• treat people with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards an Owner, any member of their team, any member of the community in which the Property is situated, or any of our employees, directors, consultants or other party acting on our behalf;
• secure the Property (including all windows and doors) whenever leaving the Property.

The owner will be entitled to make a reasonable charge where Holidaymakers have failed to comply with these responsibilities. In serious cases, Holidaymakers may have to leave the Property early without any compensation or refund.

 

The Owner’s responsibilities 

The Owner will ensure that:

• the Property is cleaned and ready for the Holidaymakers by the stated arrival date and time;
• suitable arrangements are made for you to access the Property;
• they treat all Holidaymakers with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards any Holidaymaker at their Property;
• they can be easily contacted (at reasonable times) or will provide you with an alternative first point of contact should you have any concerns or queries during your stay;
• they, and the Property, comply with all applicable laws and regulations (including health and safety regulations);
• adequate liability insurance is in place in respect of the Holidaymakers’ stay; and
• all Holidaymakers will have exclusive access to the Property for the duration of the holiday (although all Holidaymakers will allow the Owner or any representative, including us, access to the Property if reasonably required).

 

Complaints

If it is felt that there are reasonable grounds for complaints about your holiday home, we must be contacted immediately so that appropriate action can be taken during your stay.

 

No such matters can be dealt with after completion of your holiday

 

Limitation of Liabilities and Legal

The contract to occupy the Property is made on the basis that the Property is to be occupied by the Holidaymakers for a holiday (as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 or similar legislation in other jurisdictions).

When making a booking, you acknowledge on behalf of all Holidaymakers that the tenancy granted by these terms and conditions is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

Once you have made a booking there is no “cooling off” period as the contract you have made is for accommodation services for a specific period of performance. You can see further details in the section “When you don’t get 14 days to cancel” on the citizen’s advice bureau website.

We accept no responsibility for personal injury to, or death of, Holidaymakers or anyone they invite to the Property, or loss of or consequential loss or damage to their property, or for other matters over which we have no control.

If either you or an Owner fails to comply with these terms and conditions you or the Owner will be liable (only) for losses which are a foreseeable consequence of the failure to comply with the applicable terms. Losses are foreseeable where they were contemplated by you and the Owner at the time you made the booking.

Nothing in these terms and conditions will limit our liability or an Owner’s liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our or the Owner’s negligence or the negligence of our or their employees, agents or subcontractors, or for fraud or fraudulent misrepresentation.

Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.